At Thogai Threads, we respect and protect the privacy of personal information you provide to us. The information provided below describes how thogaithreads.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Personal Information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

When you visit our website, we collect certain information about your device such as version of web or mobile browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site. We collect the device information using cookies, log files, web beacons, tags or pixels to deliver, monitor, and improve our websites, mobile-enabled web, and display content. Approved third parties may also place cookies on your web or mobile browser when you use our online services. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

Order Information

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, e-mail address, and phone number. 

Minor

Our Services are not intended for individuals under the age of 18. Users must be at least this age to access, use, or register for the Services. We do not knowingly collect, use, or disclose personal information from persons under this age.

If you are a parent and you think we have inadvertently collected personal information from your child who is under this age, you may contact us at care@thogaithreads.com to request deletion.

Why we use your Personal Information

We may use the information we collect for the following primary reasons:

• To deliver, monitor, and improve our website, mobile-enabled web, and display content.
• To authenticate customers when logging into your online profile, applications, or transacting in-store.
• To protect the security and integrity of our services and our data.
• To help us screen for potential risk and fraud.
• To generate analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.
• To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations and to communicate with you.
• To provide customer service and support, and handle returns.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

How we share personal Information

We do not, and will not, sell or lease any of your personal data to any third party, including your name, address, phone number, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your Personal Information with third parties who facilitate our operations and perform services on our behalf. This includes payment service providers, professional service providers, such as website hosts, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy, return order processing portal, you can read https://www.aftership.com/legal/privacy and companies approved by you, such as social media sites, read privacy protection on the websites of these social networks and are not within our control. Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Marketing message from thogaithreads.com

If you have said we can, we’ll send you marketing messages by email or SMS (short message service), to keep you aware of what we’re up to and to help you see and find our products. You can stop marketing messages from us through your account settings by clicking on the ‘unsubscribe’ link in any email or by contacting our customer service at care@thogaithreads.com. Stopping marketing messages will not stop service communications.

 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

You can opt out of targeted advertising by:

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

You have a lot of rights relating to your personal information: the right to be informed about how your personal information is being used; the right to access the personal information we hold about you; the right to request the correction of inaccurate personal information we hold about you; the right to request that we delete your data, or stop processing it or collecting it, in some circumstances; the right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time; the right to request we transfer or port elements of your data either to you or another service provider; the right to complain to your data protection regulator; if you want to exercise your rights, have a complaint, or just have questions, please contact us at care@thogaithreads.com

California Residents Rights

If you are a California resident and have an established business relationship with us, you have rights relating to your personal information: the right to be informed about how your personal information is being used; the right to access the personal information we hold about you; the right to request the correction of inaccurate personal information we hold about you; the right to request that we delete your data, or stop processing it or collecting it, in some circumstances; the right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time; the right to request we transfer or port elements of your data either to you or another service provider; as well as a list of the categories of Personal Information that were disclosed during the preceding calendar year. We do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure -- typically by opting in to receive information from a third party that is participating in some activity describes on our site. If you do ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific activity, as we do not share information with any third party on a continual basis. To prevent disclosure of your Personal Information for use in direct marketing by a third party, do not opt into such use when you provide Personal Information on our site. Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party's privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information. California customers may request further information about our compliance with this law by emailing care@thogaithreads.com.  

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. A pixel tag (also known as a tracking pixel, web beacon, or clear GIF) is an embedded image on a website that may register a user's website activity. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

• We use cookies to improve our services and provide you with the best possible experience. We may use cookies in order to identify you, remember your preferences, secure your access, understand and improve our online services. You can also modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
• We may allow certain approved third parties to place their cookies on our websites or within our advertisements. Your web browser may request advertisements directly from third-party advertising network servers that do not have a business relationship with us. These advertisements may place cookies that can view, edit, or set third-party cookies, just as if you had requested a web page from the third-party site. We are not responsible for the practices, including the use of cookies, employed by third-party websites, mobile-enabled web or online services linked to or from Thogai Thread's website.
• Third-party websites, mobile-enabled web, and online services accessible on the Internet are outside the control or limits of this Cookie Policy.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at care@thogaithreads.com.

Historical Modifications

June 2022 Original Privacy Policy Posted.